Frequently Asked Questions
A little bit about how it all works
A little bit about how it all works
You can now earn Creds in multiple ways!
At the top of our website you'll see your current Cred balance
On Shopping:
Through website interaction:
Visit your account pages to see which stores you've clicked through and your Cred balance. For sales made, once the store notifies us of your purchase, which will generally take 1 to 48 hours, we'll update your Cred balance and send you an email.
Returned, cancelled and exchanged orders will void Creds earned and they will be deducted from your Cred balance.
To make sure that you will get your Creds on any exchanged orders, after returning the order you will need to place an entirely new order at the online store after clicking through from Shopcred.
Simply just click on 'Redeem' and choose your payment method.
All confirmed and available Cred balances that total over 2000 Creds are available for redemption.
'Pending' is when your purchase has been tracked by the store yet your Creds are 'pending' prior to final confirmation from the store. Final confirmation is usually received after the return period of the goods or services has passed and/or the transaction is verified by the store, this generally takes anywhere from 14 days to 3 months.
'Available' is when the return period of the goods has passed and/or the transaction is verified by the store or Shopcred.
Once your account has over 2000 Creds approved, you can redeem them by clicking 'Redeem Creds' and choosing your payment method.
Please be advised that once you have submitted or updated your existing bank account details you will need to wait 48 hours before submitting a payment request. Once requested, payments may generally take up to 5 business days to be processed.
You can only earn Creds on the purchase price excluding GST and shipping, delivery and any other such costs.
If you still believe the Creds are incorrect please submit an enquiry on the help page under your account.
Sign in to your Shopcred account and from the left side menu click on the 'plus' icon; enter in the deal URL you are sharing and submit. A new panel will appear for you to enter in the deal information such as title, description, category, coupon code, price, currency, start and end dates.
We'll auto fill some of the details however you can edit or add your own into the deal. Submit the deail - and then watch your deal be voted on and attain feedback.
You may enter in Markdown code to format deal description
*Example* = Italic
**Example** = Bold
You can not remove the deal yourself. You will need to contact a moderator and let them know why you want to remove your deal. It is up to the Moderators discretion as to whether they will remove the deal or not.
If you like the deal then click on the 'love' icon - if you don't like the deal than don't vote - simple. But please be responsible in your use of the rating system.
We do not tolerate manufactured votes, these are defined as any vote made that is not made in good faith based upon the merit of the deal. This can include, but are not limited to:
Moderators can, at the their own discretion, delete any posts that are against our Terms Of Service or deemed to be inappropriate.
Any such abuse could result in:
Leaderboard points are accumulated through any of the below activities. Unlike creds there are no limits on earning leaderboard points when posting a deal.
